This refund policy applies to paid Pain Finder OS services such as the Diagnostic Fix, audit reports, and related B2B consulting work.
1. Free Mini-Audit
The Free Mini-Audit is free of charge and therefore has no refund process.
2. Paid diagnostic work
Paid diagnostic work is a service based on time, analysis, and report preparation. Once work has started, refunds are not automatically available because the service time is being used.
3. Before work starts
If you paid for a service and cancel before we have started work, you can request a refund. Payment processor or bank fees may be excluded where applicable.
4. If we cannot deliver
If Pain Finder OS cannot deliver the agreed service, we may offer a refund, a revised delivery date, or a replacement scope, depending on the situation.
5. Dissatisfaction
If you are unhappy with a delivered report, contact us within 7 days. We will review the issue and may provide clarification, reasonable corrections, or a partial/full refund at our discretion.
6. No refund for outcomes outside our control
We do not refund because a clinic does not receive guaranteed rankings, revenue, patient numbers, ad performance, or sales results. We do not promise those outcomes.
7. Contact
Refund requests should be emailed to sales@painfinderos.tech with your business name, payment date, and reason for the request.